Shipping policy

Shipping charges

Retail shipping charges are calculated at checkout based on the items ordered and delivery destination.

Made to order

Our products are made to order through our fulfillment partners. Items in the same order may ship separately. Production time is separate from shipping transit time.

Production time

Print-on-demand and other made-to-order processing times are set by our fulfillment providers. Overall production is typically 2–5 business days, and may take longer during the holidays.

Candles are fulfilled by our candle partner. Candle production is typically about 2–4 business days, and often takes longer from mid-November through December.

In short: production is typically 2–5 business days, longer during the holidays.

We do not guarantee delivery dates. Transit time after an item ships depends on the carrier and destination.

Candles and warm weather

We ship candles year-round, including in hot weather. Wax can soften or melt in transit when packages sit in extreme heat. Softening or melting from heat is not a product defect, and the candle remains usable. See our Refund Policy for how we handle broken candles (refund or replacement, your choice, with a photo).